Across four deposits
Responsible Gaming
Mirax Casino operates under licence 0000091 issued by the Tobique Gaming Commission and licence OGL/2023/176/0095 issued by the Curaçao Gaming Authority (CGA).
Gamble Responsibly
Gambling can be enjoyable when it remains within your budget and does not interfere with other parts of your life. However, gambling also involves risk, and losses can happen. No strategy, system or pattern can guarantee a win. Games are based on chance or other rules, and previous results do not determine future outcomes.
Only use funds that are available for entertainment after essential expenses have been covered. Do not gamble with money needed for rent, bills, food, education, savings or other important commitments. Avoid borrowing money, using credit to chase losses or asking others to fund your gambling.
- Treat gambling as entertainment rather than a source of income.
- Decide how much time and money you can afford to spend before you start.
- Keep track of your deposits, wagers, wins and losses.
- Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
- Never chase losses by increasing your stakes or playing for longer.
- Do not gamble to escape personal, work or financial problems.
- Only use your own account and payment methods, and never allow another person to gamble through your account.
- Keep gambling separate from essential household spending and financial responsibilities.
You must meet the legal age requirement that applies to online gambling in your location. Gambling is not suitable for children or young people. Do not encourage minors to gamble, give them access to your account or allow them to observe or participate in gambling activity.
Set Limits Before You Play
Personal limits can help you stay in control. Consider your financial position, regular expenses and other commitments before deciding what amount, if any, is appropriate for gambling. A limit should be realistic, affordable and treated as a maximum rather than a target.
Financial limits
Where available, use the account tools provided by Mirax Casino to set deposit, wagering or loss limits. These tools may allow you to choose limits over different periods. Review any limit carefully before confirming it and do not raise a limit simply because you have experienced a loss or want to continue playing.
If you request a reduction to a limit, the change may take effect in accordance with the applicable account process. Requests to increase or remove a limit may be subject to a delay or other safeguards. Account tools and processes may vary, so check the information shown in your account or contact the available support channel if you need help understanding them.
Time and activity limits
Money is not the only limit to consider. Set a time when you will stop playing and use reminders if helpful. Avoid long or continuous sessions. Take breaks to eat, sleep, work, study and spend time with family or friends. If you lose track of time, regularly extend your session or find it difficult to stop, consider taking a longer break or requesting account restrictions.
Self-exclusion
If gambling is becoming difficult to control, self-exclusion may be appropriate. Self-exclusion is a formal request to restrict or close access to gambling services for a chosen period or in accordance with the available process. It is intended to provide space away from gambling and should be taken seriously. Once requested, do not try to open another account or use another person's account to continue gambling.
If you would like to discuss limits, a break or self-exclusion, use the support options available on the Mirax Casino website. You do not need to wait until a problem becomes severe before asking for help.
Recognise When Gambling May Be Causing Harm
Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact immediately. Consider your recent gambling honestly and pay attention to changes in your mood, finances, relationships and daily routine.
- Spending more money or time gambling than you intended.
- Thinking about gambling frequently or feeling restless when trying to stop.
- Increasing your stakes to achieve the same excitement.
- Chasing losses or believing a win is needed to recover money already lost.
- Hiding, minimising or lying about gambling activity.
- Borrowing money, selling belongings or using money intended for essential expenses.
- Missing work, study, family commitments or sleep because of gambling.
- Feeling anxious, guilty, irritable or low after gambling.
- Trying to stop or cut back but being unable to do so.
- Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
If any of these signs apply to you, stop and take a break. Avoid making further deposits while you decide what support you need. Speak with someone you trust, such as a family member, friend, financial counsellor, health professional or gambling support service. Asking for help is a practical step, not a failure.
If gambling has caused financial stress, consider contacting a qualified financial counsellor before borrowing further or making decisions under pressure. Keep records of debts and commitments, and avoid trying to recover losses through additional gambling. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from an appropriate emergency or health service in your area.
Protect Your Account and Get Support
Account security supports responsible gambling. Keep your login details private, use a strong password and do not allow another person to access your account. Review account activity and payment records regularly. If you notice activity you do not recognise, contact the available Mirax Casino support channel promptly and change your password.
Promotional messages can encourage additional play. Consider whether promotions are suitable for you before participating, and read the relevant terms before accepting any offer. You can manage marketing preferences through the options made available by the website. If you are taking a break or using self-exclusion, do not seek out alternative gambling accounts or services to continue playing.
Support for family and friends
Gambling harm can affect people close to the person gambling. If you are concerned about someone else, choose a calm time to talk, describe what you have noticed and avoid judgement. Encourage them to contact a professional support service. Protect shared finances where appropriate, and do not provide money to cover gambling losses without understanding the situation. You can seek support for yourself even if the person gambling does not want help.
Our approach
Mirax Casino provides responsible gaming information and account control options to help players make informed decisions. Responsible gambling is a shared responsibility, and no tool can remove all risk. We may apply account checks, restrictions or other safeguards where required by applicable rules or where activity raises concerns. These measures are intended to support safer play and may affect access to an account or gambling services.
For assistance with limits, breaks, self-exclusion or account access, use the support contact option shown on the Mirax Casino website. For independent advice, contact a recognised gambling support or counselling service available in your state or territory. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an appropriate crisis support service without delay.