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Privacy Policy
Mirax Casino operates under licence 0000091 issued by the Tobique Gaming Commission and licence OGL/2023/176/0095 issued by the Curaçao Gaming Authority (CGA).
Information we may collect
When you use Mirax Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you interact with the services, the features you use and the checks that may be required before or during account use. We seek to collect information that is reasonably necessary for operating a secure and functional online casino service.
Account and contact information
This may include your name, date of birth, country or state of residence, username, password, contact details and other information you provide when registering or updating an account. We may also retain information contained in messages, support requests, feedback, complaints and other communications. If you contact support, we may use the information in that conversation to understand your request, verify your account and provide a suitable response.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about your source of funds where appropriate, or other material needed for account, security or compliance checks. We may also receive information from verification and fraud-prevention services used to assess whether an account or transaction appears genuine and safe.
Payment and transaction information
We may handle records about deposits, withdrawals, account balances, gameplay-related transactions, payment method details and transaction status. Payment providers may process sensitive payment information directly under their own privacy arrangements. We may receive enough information to identify, approve, reject, reconcile or investigate a transaction without necessarily holding the complete details of a payment card or other payment method.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, session information and information about how you interact with the services. We may use this information to maintain website performance, identify errors, protect accounts and understand general usage patterns.
How and why we use information
Personal information may be used for the following purposes. We consider the nature of the information, the purpose for which it was collected and the reasonable expectations associated with using an online gambling website. We do not intend to use personal information for unrelated purposes without an appropriate basis or notice.
- To create, maintain and administer your player account, including allowing you to sign in and use available features.
- To process deposits, withdrawals and other account transactions, and to keep accurate financial and activity records.
- To verify your identity, age, account ownership and eligibility, including carrying out customer due diligence where required.
- To prevent, detect and investigate fraud, money laundering, account misuse, collusion, payment abuse, cyber attacks and other suspicious or unlawful activity.
- To meet legal, regulatory, court, tax, accounting, responsible gambling and other compliance obligations that apply to the services.
- To provide customer support, respond to questions, resolve disputes, investigate complaints and communicate about your account or transactions.
- To operate, secure, test, improve and personalise the website, including troubleshooting technical problems and monitoring service performance.
- To send service messages, security notices, account updates and other communications necessary to administer the relationship.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies, subject to your ability to opt out.
- To establish, exercise or defend legal rights, protect the interests of players and the website, and manage business risks.
Where information is used for security, verification or compliance purposes, automated tools or risk indicators may contribute to an assessment. Additional review may be carried out where appropriate. If you believe information used about you is inaccurate or a decision has been made in error, you can contact us so the matter can be considered.
Sharing information
Information may be shared where reasonably necessary with service providers that support website hosting, identity verification, payment processing, fraud prevention, information security, customer support, analytics, communications, professional advice or record management. These providers are expected to handle information for agreed purposes and with appropriate safeguards. Information may also be shared where required or permitted by law, in response to a valid legal request, to protect safety and security, or in connection with the prevention or investigation of suspected wrongdoing.
Some service providers or recipients may process information in countries other than Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of personal information. By using the services, you acknowledge that information may be processed by providers involved in delivering, securing and supporting the website.
Cookies, security and retention
Cookies and similar technologies
Mirax Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or data elements stored on, or associated with, your device. They can help keep you signed in, remember preferences, support account and security functions, measure website performance, understand general usage and, where permitted, assist with relevant communications. Some cookies may be placed by service providers that help operate features of the website.
You can manage or block cookies through your browser or device settings. If you disable certain cookies, some account, security or website functions may not operate as intended. Browser settings differ, so you should check the help information for your chosen browser. Removing cookies may also clear preferences or require you to sign in again.
Security
We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling security incidents. No website, online account or method of transmission can be guaranteed to be completely secure. You should keep your password and account information confidential, use a suitable password and tell support promptly if you suspect unauthorised access.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time may vary according to the type of information and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable verification, legal requirements, security considerations and any exceptions that may apply. We may need to retain or use certain information where doing so is required or permitted, including for legal, fraud-prevention, responsible gambling, dispute or record-keeping purposes.
- Access: request information about the personal information we hold about you and, where appropriate, receive a copy or explanation of that information.
- Correction: ask us to correct or update personal information that is inaccurate, incomplete or out of date.
- Deletion: request deletion of personal information where it is no longer needed or where applicable requirements allow deletion. Some information may need to be kept for legal, security or record-keeping reasons.
- Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
- Complaints and questions: raise a concern about how your personal information has been handled or ask for clarification about this policy.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@miraxcasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable evidence of identity or account ownership before releasing or changing information. This helps protect your account and prevents another person from accessing your data.
We will consider and respond to privacy requests within a reasonable period, taking into account the nature and complexity of the request. If we cannot comply fully, we will generally explain why, subject to legal or security restrictions. You may also choose to stop using the website or close your account, but closing an account does not automatically remove every record connected with it. Information that must be retained may remain subject to this policy and applicable requirements.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update, unless stated otherwise. You should review this page occasionally so you remain aware of how information may be handled. If a change is significant, additional notice may be provided where appropriate.