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Betting Rules
Mirax Casino operates under licence 0000091 issued by the Tobique Gaming Commission and licence OGL/2023/176/0095 issued by the Curaçao Gaming Authority (CGA).
General betting conditions
You must be legally permitted to use online gambling services in the place where you are located. Players in Australia should check the laws that apply in their state or territory before accessing the site or placing any wager. It is your responsibility to make sure that online gambling is lawful for you. Mirax Casino does not encourage anyone to gamble where doing so is prohibited.
You must provide accurate, current and complete information when creating and maintaining an account. An account may only be used by the person registered to it and must not be shared, sold, transferred or operated on behalf of another person. You are responsible for keeping your login details private and for all activity carried out through your account, unless you have promptly reported unauthorised access.
Players must meet the applicable minimum age requirement and must not use the service if they are underage. Mirax Casino may request age, identity, payment or other verification information at any time. Access may be restricted while checks are completed. If information cannot be verified, an account may be suspended or closed in accordance with the applicable terms.
Only one personal account should be held unless Mirax Casino has expressly approved another arrangement. Duplicate, linked or misleading accounts may be reviewed. Where an account is suspected of breaching these rules, activity may be investigated and wagers, balances or promotional benefits may be handled under the applicable Terms and Conditions and relevant legal requirements.
- You must use your own account and provide truthful information.
- You must not allow another person to place wagers through your account.
- You must not use the service for unlawful activity, fraud, money laundering or other improper purposes.
- You must not interfere with the site, its security features, its games or its betting systems.
- You must comply with any account, wagering, payment and promotional conditions shown on the site.
Placing and accepting wagers
A wager is generally accepted only when it has been successfully submitted through the site and recorded in the relevant account or betting history. Entering selections, entering a stake or viewing a confirmation screen does not necessarily mean that a wager has been accepted. You should check the final confirmation and retain your transaction information for your records.
Before confirming a wager, check the selected market or game, stake, odds or applicable terms, and any other details displayed. Once accepted, a wager may not be changed, cancelled or withdrawn unless the relevant betting rules or an available account feature expressly allows it. A request to cancel a wager is not effective until it has been confirmed by the site.
Minimum and maximum stakes, account limits, game limits and other restrictions may apply. These conditions can vary according to the product, market, game, payment method, account status, applicable law or risk controls. Any limit displayed before or during a transaction forms part of the conditions for that transaction.
Mirax Casino may refuse, limit, suspend or void a wager where this is permitted by the applicable rules. This may include circumstances involving a technical error, pricing or display error, suspected fraud, an incorrect market, a system failure, an event being unavailable or a wager being placed in breach of these rules. Where a wager is affected, the outcome will be determined in accordance with the applicable terms and relevant law.
You should not place a wager if you believe the displayed information is incorrect or if you are experiencing a technical problem. If a transaction appears incomplete, do not repeatedly submit the same wager before checking your account history or seeking assistance through the available support channel.
Results, settlement and account balances
Wagers are settled using the official result or settlement method applicable to the relevant product, event or game. The rules for a particular market or game may explain how postponed, abandoned, interrupted, cancelled or otherwise unusual events are treated. If product-specific rules apply, those rules take priority for the relevant wager.
Results may be amended if an official result is corrected, a technical or administrative error is identified, or a wager was settled incorrectly. An adjustment may be made to the account balance where necessary. If funds are credited in error, they remain subject to correction and may not be withdrawn or used in a way that prevents recovery.
Displayed odds, balances, transaction records and other account information are provided for convenience and may be subject to verification. If there is a difference between a displayed figure and the authoritative transaction or system record, the applicable system record and relevant rules will be used to determine the outcome, subject to legal rights and any available review process.
Payments and withdrawals must generally be made using an approved method in your name. Verification may be required before funds can be released. Processing times, minimum or maximum amounts, fees and available methods can vary and will be shown through the site where applicable. You should review the payment information before submitting a request.
- Review your betting history and account balance regularly.
- Contact support promptly if you notice an unfamiliar transaction or an apparent settlement error.
- Do not spend or withdraw funds that you believe were credited by mistake.
- Keep records of confirmations, transaction references and relevant correspondence.
- Follow all identity and payment verification instructions.
Errors, complaints and responsible play
If you believe a wager, payment or account transaction has been processed incorrectly, raise the matter through the available customer support channel as soon as possible. Include enough information for the transaction to be identified, such as the date, product, stake, reference shown in your account and a clear description of the issue. Personal or payment information should only be provided through secure channels.
Mirax Casino will review complaints in line with its internal procedures and applicable obligations. The outcome may depend on account records, transaction data, official results, technical logs and the rules that applied when the wager was placed. If you are not satisfied with an outcome, follow any further review or escalation process made available to you.
Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before playing and only use money you can afford to lose. Consider setting personal deposit, wagering or time limits, and take regular breaks. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Account controls such as breaks, deposit limits or self-exclusion may be available, subject to the options shown on the site. You can also seek independent gambling support in Australia through an appropriate state, territory or national service.
These Betting Rules may be updated from time to time to reflect changes to the service, legal requirements, risk controls or operational procedures. The current version published on the site applies to future use and wagers unless a different arrangement is required by law. You should review the rules regularly and keep a copy for your records.
- Play only when you are in control and able to make clear decisions.
- Do not gamble while under the influence of alcohol or other substances.
- Use the available responsible gambling tools before problems develop.
- Ask for help if gambling is causing concern.
- Stop using the service if you cannot follow these rules or stay within your personal limits.